The Scenario

Our client is a large garment warehousing company with warehouses in six different locations across the US. The company was started by first generation entrepreneur and has grown at a rapid pace.

They needed a partner who could help them execute timely and accurate invoicing. It had made substantial investment in technology to streamline its processes. It needed a partner to streamline its processes and ensure that information throughout the company was collected and billed for. CGS studied their processes and came up with an implementation plan that focused on accurate billing and minimizing time taken in invoicing.

The Solution

CGS is sent the scanned hard copies of the Bills of lading, pick tickets, Proof of Delivery, etc. CGS associates check the documents in detail for any inaccuracy. They login into The clients systems via a VPN and contact different locations for any discrepancy or missing information consolidate the information and send it to the billing manager, ready to invoice.

The project is in scale up phase, where the client is continuously giving more and more of its processes for management to CGS.

The outcome

Apart from 100% accurate billing, the client is now able to invoice within a week, as compared to minimum 4-5 weeks earlier. They has also seen a substantial jump in billing of value added services that were previously going unreported. They are able to manage their business processes more effectively and efficiently and are now able to concentrate more on their strategic business plans and profitability.